Binding Agreement
The limit of Focus Electrics, LLC’s responsibility for any purchases that you make is expressed in the Terms and Conditions specified below and the Terms of Use for Focus Electrics, LLC Web site which are incorporated herein by reference, as they may be amended from time to time. When purchasing a product or replacement part, you agree to all of such terms and conditions by clicking on the “Place Order” button.
The following Terms and Conditions of Sale are strictly regarding Focus Electrics, LLC products.
To Contact Us:
Focus Electrics, LLC
P.O. Box 2780
West Bend, WI 53095-2780
866-290-1851
service@focuselectrics.com
All products on this Web site are available for purchase in the U.S. only.
Payment Methods
Focus Electrics, LLC accepts Visa and MasterCard. To order by check or money order, please call customer service at 866-290-1851 to speak to a customer service representative for pricing information. Then, write to us with a note specifying the part or product number you wish to order and include your check or money order for the purchase price, any applicable tax and shipping and handling charges as discussed with the customer service representative.
Sales Tax
State law requires the Focus Electrics, LLC charge applicable sales tax on orders.
Shipping
Orders may be shipped by UPS ground, UPS Next Day, or UPS 2nd day, dependent on availability. Please allow 7-10 business days for standard UPS ground delivery. We do not ship to P.O. Boxes. All orders placed after 1 p.m. C.S.T. will be processed the next business day.
International
Focus Electrics, LLC currently accepts and ships orders only within the continental United States. Please return to our Web site for future updates on this policy.
30 Day Return Policy
All products and parts purchased directly from Focus Electrics, LLC include a satisfaction guarantee of 30 days from the date of purchase. Focus Electrics, LLC products purchased from a retailer or received as a gift must be returned to the original place of purchase. If you are not satisfied with your purchase from Focus Electrics, LLC within 30 days of the original purchase, you may return the item(s) directly to the company. Items must be returned in original condition and must include all original packaging, accessories and printed materials. Original shipping charges are non-refundable. A 10% restocking charge will be assessed for the return. (The restocking charge will not be applied to the return if it was a result of a Focus Electrics, LLC error.) This satisfaction guarantee does not cover alleged damage caused by misuse, abuse, accidents or alterations to items purchased directly from Focus Electrics, LLC.
Please carefully package and return the item(s), prepaid and insured, with an explanation of your dissatisfaction to the address below. Focus Electrics, LLC is not responsible for returned items which become lost in transit.
Return shipping charges are not refundable.
Focus Electrics, LLC
Attn: Returned Goods
2845 Wingate St.
West Bend, WI 53095
Product Warranty
Appliance 1 Year Limited Warranty
Focus Electrics, LLC (“Focus Electrics”) warrants this appliance from failures in the material and workmanship for one (1) year from the date of original purchase, with proof of purchase, provided the appliance is operated and maintained in conformity with the provided Instruction Manual. Any failed part of the appliance will be repaired or replaced, without charge, at Focus Electrics’ discretion. This warranty applies to indoor, household use, only.
This warranty does not cover any damage, including discoloration, to any non-stick surface of the appliance. This warranty is null and void, as determined solely by Focus Electrics if the appliance is damaged through accident, misuse, abuse, negligence, scratching, or if the appliance is altered in any way.
THIS WARRANTY IS IN LIEU OF ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTIULAR PURPOSE, PERFORMANCE, OR OTHERWISE, WHICH ARE HEREBY EXCLUDED. IN NO EVENT SHALL FOCUS ELECTRICS BE LIABLE FOR ANY DAMAGES, WHITHER DIRECT, INDIRECT, INCIDENTAL, FORSEEABLE, CONSEQUENTIAL, OR SPECIAL ARISING OUT OF OR IN CONNECTION WITH THIS APPLIANCE.
If you think that the appliance has failed or requires service within its warranty period, please contact the Focus Electrics Customer Service Department at 866-290-1851 or e-mail us at service@focuselectrics.com. Return shipping fees are non-refundable. A receipt proving original purchase date will be required for all warranty claims. Hand written receipts are not accepted. Focus Electrics is not responsible for returns lost in transit. Valid only in U.S.A. and Canada.
Warning
To prevent personal injury or property damage, read and follow the instructions and warnings in the product care and use manual and on the product.
Terms of Use
The general Terms of Use applicable to the Focus Electrics, LLC Web site are incorporated herein by reference.
Focus Electrics, LLC
P.O. Box 2780
West Bend, WI 53095-2780
866-290-1851
Customer Service E-mail: service@focuselectrics.com
